We want you to have the best experience possible in iCompleat, which is why our friendly Support team is always happy to help you with any issues you might encounter.
To submit a support select the ? icon in the bottom-right corner, and select iCompleat Support. Somebody from our team will deal with your request as soon as they can.
When to contact support
Invoice processing issues that you can't resolve yourself are rare, but they can happen. Luckily, they're nothing that our Support team can't resolve for you relatively quickly so that business-as-usual isn't interrupted.
Below are a few of the more common invoice processing issues that can occur. We aim to resolve all of the below issues within 1 hour.
Why it happens
|An invoice is incorrectly processed as a credit note.||
The formatting of a supplier invoice can sometimes cause our Capture software to mistakenly identify an invoice as a credit note.
|An invoice is rejected from iCompleat||
An invoice can be rejected by our Capture software for a number of reasons, including:
Under certain conditions an invoice may fail to post to your finance system, resulting in a Posting Failure error message.
If you're unable to resolve the error by selecting Retry posting on the invoice, submit a Support ticket.
|General support issues||
If you can't find a solution using the guides on our Help Center, please submit a ticket to our Support team.