In a perfect world, every invoice would arrive in iCompleat within seconds, with no missing information value mismatches, or line-level surprises.
But a perfect world would be boring, right?
Every now & then, a little extra human intervention is necessary to get an invoice processed. Luckily we've thought of everything, & there's not really a single invoice-related hiccup that you can't quickly & easily sort out in iCompleat.
Here are a few common issues you might encounter, along with instructions on how resolve them:
1. Line-level VAT values don't match the header
This usually happens because the VAT has been rounded up or down at header-level, resulting in a very slight discrepancy.
iCompleat won't allow you to save or submit an invoice until a discrepancy like this has been resolved.
There are three ways you can resolve it:
- Auto-correct the totals
- Accept the difference
- Manually correct the totals
For help, check out Correct line-level VAT values that don't match the header.
2. Newly created analysis data isn't showing in iCompleat
iCompleat updates the data shared with your finance system once a day (an Administrator can set the update time in Behavior settings).
If you add new data to your finance system & want it to be immediately available in iCompleat, an Administrator needs to cache the new information to iCompleat. They can do this by going to Configuration > Company management > Connection, & then selecting Sync Now.
3. There's an exchange rate issue
iCompleat supports multiple currencies & exchange rates when connected to your finance system. Sometimes an invoice might fail to post to your finance system if the exchange rates haven't been updated.
To resolve this, go into your finance system to check if the exchange rate has been set up or needs to be updated. Then, recache using the Sync Now button (see steps above).
For help, check out Process an unposted invoice with an exchange rate issue.
4. There's a bank detail validation error
Bank detail verification in iCompleat checks whether the bank details on a supplier invoice are authentic. This helps to identify if bank details are missing from a supplier invoice, helps you keep supplier bank details up to date in your finance system, & flags up potentially fraudulent bank details.
You can resolve bank validations by checking the details in your finance system or contacting the supplier directly to confirm.
For more information, check out Approve or deny an invoice with a bank detail validation error.
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