Reinstall your Sage 50 or Sage 200 connector

Upgrade your iCompleat connector to match your Sage version

We recommend making a note of any custom layout configurations in your iCompleat company before following the steps in this article. This is to avoid losing them in the process of disconnecting and reconnecting.

You may need to update your Sage 50 or Sage 200 connector from time to time. This is usually necessary if your company upgrades to a newer version of Sage, meaning you need an updated version of the iCompleat Sage connector.

The Sage connector you use in iCompleat must match your Sage Accounts version. You can find out your version information by running the Sage System Administration tool.

Your Sage version will look something like this:

• Sage 50 (2024) – has a version number such as v30
• Sage 200 (2020) – has a version number such as v12.00.0053

To update your Sage connector in Windows, follow the steps below.

If you have multiple companies in iCompleat, you'll need to repeat the steps below for each company. This includes disconnecting the Sage connector for each company, then reconnecting it.

Still unsure about which iCompleat Connector you need? Click here to check.

1. In the right of the Start ribbon at the bottom of your desktop, click the system tray arrow.
2. Right-click the Compleat icon, and click Stop Service (or Stop Connector).
3. A message confirms that the Compleat connector service is stopped.
4. Wait around 30 seconds, then log in to iCompleat.
5. On the homepage, click Configuration.
6. Click Company.
7. Go to Connection.
8. Click Disconnect.
9. A message appears asking you to confirm that you would like to disconnect.

   Click Yes.

10. Your company is disconnected from the Sage connector.
11. In the Search bar in the bottom-left of your desktop, type 'Add or remove programs'. Then select Add or remove programs from the list.
12. Go to Apps & features.
13. From the list of apps, click the Compleat connector for Sage 50, and then click Uninstall.
14. Click Uninstall again.
15. When the connector is uninstalled, restart your computer or the server that held the connector. This ensures the connector is fully removed.

16. You're ready to connect to the latest version of Sage!

    Now, do one of the following:

    Install the correct Sage 50 connector and reconnect

    Install the correct Sage 200 connector and reconnect

 Still got questions? Comment below and let us know how we can improve this article.