This article only applies to customers connected to Sage 50 (UK), Sage 50 (US) or Sage 200. You also need to be a Compleat Administrator to carry out these steps.
On very rare occasions, an invoice in Compleat might land in the Posting Failures tray & display the following error message:
This transaction could not be posted to your finance system. The reason given is: Retrieving the COM class factory for component with CLSID failed due to the following error: Not enough storage is available to process this command.
Your finance system requires a certain amount of memory space to process transactions, & so this error can occur if your finance system has had to post a lot of transactions in a short space of time.
To fix this, follow these steps.
- Double-click the Compleat Sage Connector Configuration Utility on your desktop.
If it's not on your desktop, you may need to use the search box in the ribbon at the bottom of your desktop.
- The Configuration Utility opens.
Click Start/stop service.
- A service status prompt appears.
- Wait around 30 seconds.
Click Start in the service status prompt.
- Go to the Posting Failures tray in Compleat, select the invoice, & click Retry posting.
The invoice moves to the Approved tray & is posted to your finance system.