Sometimes the total line-level VAT on an invoice doesn't match the total header-level VAT. This is usually because the VAT is rounded up or down at header level, creating a slight discrepancy.

When this happens iCompleat won't let you submit the invoice for approval, and you'll see an error in a pink banner on the invoice editing page:

The error message is accompanied by clickable warning triangles next to the incorrect totals.

This is easily fixed. Clicking the banner or either of the triangles lets you review the totals difference, and offers three options for matching up the totals.

In this guide, we run through how each option works.

Auto-correct the difference

This method lets you select a specific line on the invoice that iCompleat will automatically change to correct the discrepancy in line and header values.

Here's how:

1. Click Auto Correct.
2. Next to the invoice line you'd like iCompleat to correct, click Use.

   Even if there's only one line on the invoice you still have to select it.

   

The totals on the invoice update to match, and the pink banner disappears. You can now continue processing the invoice as normal.

Accept the difference

If you're happy to accept the difference in totals you can continue processing the invoice with the discrepancy, and submit it for approval as normal.

Here's how:

1. Next to Accept the difference, click Accept.
2. The pink banner disappears.

   Click Save to apply your changes and continue processing the invoice as normal.

   

Manually correct totals

You can manually adjust the totals on an invoice so that the header and line values match up. There are a couple of ways to do this.

• Add a balancing line to correct the total. If necessary, this can be a negative value. For example: -0.01.
• Manually edit the value of an individual line to correct the discrepancy.

Here's how:

1. Click Manually Correct.

   Option 1: Add a balancing line

   i. Above the invoice lines, click Add Line.

   ii. Entering the discrepancy value in the Unit Cost field, and apply any missing coding to the line.

   

   Option 2: Edit an existing line

   i. Click the Unit cost field within a line, and adjust the amount to correct the discrepancy.

   

2. Click Save to apply your changes and continue processing the invoice as normal.