Your finance system may have a posting period set up. A posting period is the amount of time allocated to process transactions. For example, all transactions are processed by the end of the month.
Occasionally, you may receive a transaction that needs to be processed after the posting period is closed. As the posting period is closed, the transaction does not post to your finance system and moves to the Posting Failures tray. In this case, an error message like the one below appears when you select the invoice from the posting failures tray:
The example above shows that an invoice has come into iCompleat dated in November but has been received in December. All reports for November have been finalised and the posting period is now closed. The invoice is sat in the 'Posting Failures' tray but still needs processing. iCompleat allows you to amend your settings to repost the invoice.
Using this example, the steps below tell you how to do this:
From the iCompleat homepage, click 'Configuration'.
Click 'Company Management'.
Select 'Behaviour Settings'.
Locate 'Posting Date' and click "Change".
The 'Posting Date' pop-up appears.
Select one of the following:
- Force to current period - the invoice will be posted on the first date of the current period. The current period being the period today's date falls in.
- Force to next open period - the invoice will be posted on the first date of the next available posting period. (For example, we are now in January. The posting period for December is still open, so the invoice will post with the date of 1st December 2018).
Go to the invoice in the Posting Failures tray.
Click 'Retry Posting'.
The invoice moves to the Approved tray and is posted to your finance system.
These settings will apply to future invoices that are processed after the posting period is closed. If you wish to change this, redo steps 1 to 5 and select the option that is most appropriate to your company's process.