You'll see the matching status Invoice duplicate against an invoice if it has the same PO number as an existing fully matched invoice in iCompleat.

This could happen for a number of reasons, including:

• A supplier accidentally sends the same invoice twice.
• A supplier sends an invoice with the same PO number as an order they've already invoiced for.
• The invoice's matching order in iCompleat has already been incorrectly matched to another invoice.

You have three options for dealing with the Invoice duplicate matching status:

• Delete the invoice.
• Find a different order to match to the invoice.
• Unmatch the previously matched invoice so that you can match the new ‘duplicate’ to a different order.

Delete the invoice

You can delete an invoice with the Invoice duplicate matching status if you identify that it's a true duplicate & you want to remove it from iCompleat.

1. On the homepage, click Manage invoices.
2. The Unprocessed tray appears.

   Hover over the invoice in the PO match column, & click Delete.

3. Enter your reason for deleting the invoice, & click Delete.
4. The invoice is now in your Deleted tray.

   It still has the matching status Invoice duplicate.

Find a different PO to match the invoice with

You can match an invoice with the matching status Invoice duplicate to a different order. You might do this if a supplier has accidentally added the wrong PO reference to an invoice.

1. On the homepage, select Manage invoices.
2. In the Unprocessed tray, hover over the invoice in the PO match column, & select Find a PO.
3. Select the correct supplier from the drop-down.

4. A list of orders from that supplier appears.

   Click the correct order.

   Click the black arrow to the left of an order to see its line details.

   If you have Receipting switched on for the supplier, you'll only see fully receipted orders available to match.

   
5. Click Match, & then click Match again to confirm.
6. The matching status of both the invoice & the order updates.

Unmatch the previously matched invoice & match the new one

Sometimes an invoice with the matching status Invoice duplicate might be the correct invoice, & you will want to delete its duplicate that's already in Compleat & matched to the order.

This error could have happened because the duplicate in the system contained the wrong PO number & was incorrectly matched as a result, or simply because a user manually matched it to the wrong order by accident.

Follow the steps below to unmatch the duplicate invoice already in the system.

1. On the homepage, click Manage invoices.
2. In the tray where the incorrectly matched invoice is, hover over the invoice un the PO match column, & click Undo match.
3. Enter you reason for undoing the match, & click OK.
4. The matching status of both the order & invoice is now None, & they can now be matched to the correct transaction.

Match the new invoice to the correct order

Follow these steps to match both invoices to the correct order.

1. In the tray where the invoice is, hover over the invoice in the PO match column, & click Find a PO.
2. Select the correct supplier from the drop-down.

3. A list of unmatched orders from that supplier appears.

   Select the correct order.

   Select the black arrow to the left of an order to see its line details.

   If you have Receipting switched on for the supplier, you'll only see fully receipted orders available to match.

   
4. Click Match, & then click Match again to confirm.
5. The matching status of both the invoice & the order is now Matched.