You'll see the matching status Supplier mismatch against an invoice if iCompleat has been able to match the invoice to an order, but the supplier on the invoice is different to the supplier on the order. This might happen because a supplier uses a different trading name on its invoices to the one on the purchase order, or because the order was accidentally raised with the wrong supplier.

Depending on the reason for Supplier Mismatch status, there are a couple of ways you can resolve it:

• Link up the supplier during invoice processing
• Find a new PO to match the to the invoice

This article shows you both methods.

Link up the supplier during invoice processing

If the supplier on the invoice is the right supplier but it's displaying the status Supplier mismatch, it's likely that the supplier needs linking up in iCompleat. Linking up a supplier from an invoice simply tells iCompleat to associate all future invoices from that supplier with the supplier in your connected finance system or reference data.

Follow these steps below to link up the supplier during invoice processing.

1. On the homepage, click Manage invoices.
2. The Unprocessed tray appears. Select the invoice with the matching status Supplier mismatch.
3. Click Edit in the bottom-right of the invoice summary page.
4. Select the correct supplier from the Supplier drop-down.

   If you have receipting switched on for the supplier, you'll only see fully receipted orders available to match.

   

5. (Optional) Click Map supplier defaults to choose default coding for all future invoices that arrive from the supplier

   If supplier defaults already exist for this supplier, a message appears asking you if you want to apply them to this invoice. Click Yes or No.

   

   Choose your preferred default mappings, & click Save.

   
6. In the bottom-right of the invoice editing page, click Save.
7. A message appears asking if you want change the matching status of the invoice to Matched. Click Yes.

   If you’re awaiting a further invoice to make up the total of the order, selecting No will change the matching status to Part Match.

   
8. Click a workflow.
9. Click Yes to confirm that you want to link up the supplier on the invoice with the supplier in your finance system or reference data.
10. The invoice summary appears & the matching status of the invoice updates.

    All future invoices from this supplier will now be associated with the supplier in your finance system or reference data.

    
11. (Optional) After performing a supplier link-up, you can ask iCompleat to perform matching again on the other invoices in your Unprocessed tray with the matching status Supplier mismatch.

    This will update their matching status.

    Hover over the invoice in the PO match column, and then click Perform matching now.

    
12. The matching status of the invoice updates.

Find the right order to match to the invoice

A supplier mismatch might occur because a supplier has accidentally added a PO number to the invoice that coincidentally matches another order in your system from a different supplier, & the system has tried to match the invoice to that order.

n this case, you can manually find the correct PO in the system to perform a match.

Follow these steps to manually find a PO.

1. On the homepage, click Manage invoices.
2. The Unprocessed tray appears. Hover over the invoice in the PO match column, & click Find a PO.
3. Select the correct supplier from the drop-down.
4. A list of orders appears.

   Click the correct order.

   Click the black arrow to the left of an order to see its line details.

   If you have Receipting switched on for the supplier, you'll only see fully receipted orders available to match.

   
5. Click Match, & then click Match again to confirm.
6. The invoice is now matched to the order & the matching status of both the invoice & the order updates.