You'll see the matching status No PO match against an invoice if iCompleat can't find an order that matches an invoice according to the matching criteria your company has in place.

This could be because the supplier has accidentally added the wrong PO number to the invoice, or because they've simply issued the invoice in error.

There are two ways you can deal with an invoice that has the matching status No PO match:

• Find a PO in the system to match to the invoice.
• Resolve the issue externally with your supplier &, if necessary, delete the invoice.

An iCompleat administrator in your company needs to enable invoice matching in iCompleat to resolve this matching status.

Find a PO

If an invoice has the matching status No PO match but there's an order in iCompleat that it can be fully matched to, you can manually perform a match by searching for the order.

1. On the homepage, click Manage invoices.
2. In the tray where the invoice is, hover over the invoice in the PO match column, & select Find a PO.
3. Select the correct supplier from the drop-down.

4. A list of orders appears.

   Click the correct order in the list.

   Select the black arrow to the left of an order to view its line details.

   If you have receipting switched on for the supplier, you'll only see fully receipted orders available to match.

   
5. Click Match, & then click Match again to confirm.
6. The invoice is now fully matched to the order & the matching status of both the invoice & the order is Matched.

Resolve with supplier & delete if necessary

A No PO match status could occur because a supplier has sent an invoice in error. In which case, you might want to contact your supplier to resolve the issue & perhaps delete the invoice in iCompleat to prevent it being processed by mistake.

You can only delete an invoice from the Unprocessed tray. However, provided an invoice has not yet been approved, you have the option to recall it back to the Unprocessed tray so you can delete it. Go to Recall an invoice submitted in error to see how.

1. On the homepage, click Manage invoices.
2. The Unprocessed tray appears.

   Select the invoice you want to delete.

3. The invoice summary appears.

   In the bottom-right, click Edit.

4. In the bottom-right, click Delete.
5. Enter your reason for deleting the invoice, & click Delete.
6. The Unprocessed tray appears again.

   The invoice is deleted & can be reviewed in the Deleted tray.