You can undo a match that has been either done automatically by the system, or manually by you.
Follow the steps below to undo a match:
Step 1
On the homepage, select Manage Invoices.
Step 2
In the Unprocessed tray, hover over the invoice in the PO match column.
A message appears stating the invoice has been matched to an order.
Step 3
Select Undo match.
Step 4 (optional)
A message appears asking if you're sure you want to undo the match.
In the box, enter your reason for undoing the match.
Step 5
Select OK complete the unmatching.
Alternatively, select Cancel if you don't want to undo the match.
Step 6
The invoice matching status updates to Pending. You now need to manually match the invoice to the correct order.
Go to The Pending status to see how to manually match a pending invoice.
