Compleat Expenses Claim Statuses Explained

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Each stage within the claim journey is represented by a claim Status. You can see the status of a claim by going to My Claims in Webexpenses.

In this guide, we list the different claim statuses and what they tell you.

Open

Your claim is Open. Amendments can be made to it at any time in desktop or via the mobile app.

Submitted

You have completed your claim and submitted it for approval. It's currently with your Approver for them to review.

Submitted claims can be unsubmitted and returned to Open so that amendments can be made. To unsubmit a claim, click the claim title, and then click Unsubmit.

Approved

Your claim has been Approved and has been sent to the Accounts Approver for the final review.

Partially Approved

You will only see the Partially Approved status if your company has the Multi Approver feature enabled. With Multi Approver enabled, claims above a certain amount are required to be reviewed by multiple approvers before being sent to your Accounts Approver.

Partially Approved means at least one approver has approved the claim, but it requires additional approval before reaching your Accounts Approver.

Processed

Your Accounts Approver has reviewed your claim and has processed it ready for payment.

Paid (only seen when Webexpenses Payments is enabled)

If your organisation uses Webexpenses Payments, you will see the Paid status once the payment has been made to your bank account.

Approver Rejected

Your Approver has rejected your claim or part of it, as amendments or further details are required.

Accounts Rejected

Your Accounts Approver has Rejected your claim or part of it, as amendments or further details are required.